Refund Policy

“We stand by our product and offer a 30-day money-back guarantee with no questions asked.”

ICU Shield is committed to 100% customer satisfaction.  If you are unsatisfied with your purchase, you can return the ICU Shield up to 30 days from the date you purchased it for a full refund.  When returning the product, it must be in the same condition you received it in and please include your order slip in the return package.

Email with your order number to receive your return authorization.  If the item is defective or damaged in shipping, we will issue a pre-paid return shipping label.  In all other cases, you are responsible for return shipping and may ship the item back using the carrier of your choice.

If you believe your package was damaged in shipping, please contact us within 5 days of delivery and we will work with you to resolve the issue.